Essay
A
Tech management

The trust you receive is a debt

Domenico Giordano7 min · read

Years later, one of the people who had chosen to come work with me said something I didn't expect. Not everything I had imagined had come true, and part of what I had tried to build had stayed half finished. He told me it wasn't my fault. That I had tried, more than once, and that some things simply hadn't been up to me.

He could have told me the opposite, and he would have had every right to. He had trusted me when he still had everything to lose, and the bet, in part, hadn't gone the way we hoped. Instead of handing me the bill, he took it out of my hands.

This essay is about what really weighs on you when someone gives you their trust. Not the day they give it, which is the easy part and, in the end, flattering. About what stays with you over the years: that from that moment their bet rides on you, and that everything you fail to bring home, they pay for too.

It's the other side of something I wrote in the first of these two pieces. Building trust in a place that won't grant it is a craft made of prices paid first. Receiving it, when it finally arrives, looks like the reward for that craft. It took me years to understand it isn't a reward. It's the part where the risk, quietly, passes from their hands to yours.


Why receiving trust frightens me more than earning it

In the first of these two pieces I wrote about what it means to earn trust in a place that won't grant it. There the risk is all yours: you expose yourself, you pay the price first, and if it goes badly you settle the bill alone. It's exhausting, but it's clean. You know where it hurts.

When instead someone decides to trust you before you've given any proof, the geometry of the risk flips. You're no longer the only one exposed. There's a person who has put something of their own on the table counting on you, and from that moment everything you fail to bring home isn't paid by you alone. They pay for it too, and they had no leverage on the outcome. They only had your word, and the gamble of having believed it.

At first I read it as a compliment, and in part it is. It feels good to be chosen. But the compliment lasts an afternoon, while the debt stays and works in silence.

The temptation to protect them from the truth

Trust as a debt has a side effect I didn't expect: it distorts your honesty, in exactly the direction where you thought it would make you more honest.

When someone has followed you, the last thing you want is to let them down. And so, without noticing, you start to soften things. You give the bad news a little later than you should, you present the uncertainties as more solid than they are, you keep certain doubts to yourself because "I don't want to dump them on him." You do it to protect them. You're really protecting yourself from the look on their face.

It's a subtle trap, because it disguises itself as generosity. I had to learn the opposite: that the person who trusted you has more right than anyone to the unsweetened version. Hiding a risk from them so as not to scare them isn't respect. It's treating them as someone who couldn't take the truth, which is to say exactly like someone you don't trust. You honor the debt by saying things early, not by reassuring afterward.

The day they could have handed me the bill

I come back to that half-finished bet, because that's where trust received shows its real face. The conditions it needed didn't all arrive, and part of what we had in mind stayed on paper. I had tried, more than once, in the ways available to me; the rest wasn't in my hands.

With some people, it happened more than once. They didn't trust me at a single moment; they chose me again, in different chapters of my working life, when they already knew how I might turn out and what I might fail to deliver. The first trust you explain to yourself with enthusiasm, with not knowing yet. The second one, no. The second is a person who has redone the math, eyes open, and decided anyway that it was worth it. I know no higher proof, and none that weighs more.

The ones who had followed me could have handed me the bill, and rightly. They could have told me I'd been wrong, that I'd brought them there for nothing, that my predictions were worth as much as anyone else's promises. It would have been understandable, and on certain days I expected it.

Instead I was told the opposite: that it wasn't my fault, that I had really tried, that some things weren't in my hands. And I understood something that comes back here from the first piece, turned over. Just as the one who distrusts you notices when a gesture costs you, so the one who trusted you notices when you really tried. They don't absolve the result, they absolve the effort, when it was visible and honest the whole time. It's the same coin, read from the two opposite sides of trust.

The doubt that never closes

And yet I've never quite been able to take that gratitude at face value, and that's the part that keeps me honest.

When people followed me, I fought to get them in on the best terms I could pull off. It was the right thing, and I'd do it again. But ever since, a question has never left me: how much of their trust was trust in me, and how much was the relief of a higher salary? The absolution I got when things didn't come true, was it indulgence toward someone they trusted, or the good manners of someone who had come out ahead by coming along anyway? I don't know. I've stopped trying to separate the two, because I don't think they separate: trust, almost always, travels alongside an interest, and demanding it be pure is just another form of vanity.

Over time I've learned that trust received doesn't come back to you in one way, and almost never in the way you expect. With some people I believe I genuinely hold a place in their heart, and I feel it. With others I never really understood what they thought, and I stopped asking. And then there's the one who always complains, has always complained, will always complain, whatever you manage to get for him. At first those three kinds looked to me like a verdict on my work. Now they look like different people, each with their own way of being in the world, who for a stretch decided to spend it next to mine.

I'd be dishonest if I called all this a success, or told myself I'd collected on the debt. A debt of trust isn't collected, and its return isn't measured: it comes back as gratitude, as silence, or as a complaint that never stops, and you almost never know how much it really weighed. The point, which I understood late, is that you don't honor that debt for what you get out of it. You honor it because someone, once, put something of their own on the table counting on you. The rest, if it comes back, is extra.


I couldn't turn this into a list of lessons, and maybe that's right, because a debt doesn't reduce to three neat points. What stayed with me is simpler and less tidy. I give the bad news first to the people who trusted me, because softening it would be cowardice dressed up as consideration. I've stopped confusing having been chosen with having been right, because they're two different things and one doesn't guarantee the other. And I've stopped keeping count of who is grateful and who isn't, because it was the wrong way to look at something that never comes out even.

A debt like this, you don't close. At most, each day, you choose not to let it come due.